Please refer to the Cancellation and Refund Policy for cancellation and refunds terms in relation to usage of the Platform for availing Services.
Our policy lasts until food order is confirmed by the restaurant. Once order is confirmed by the restaurant or merchant, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your items must be damaged or wrong food items. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your Food items back to the Restaurant Partner.
There are certain situations where only partial refunds are granted: (if applicable)
If any item is missing in the order or damaged item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.